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Payment Options
SmartHub App
Download the free SmartHub app and make payments using your smartphone, iPad, or tablet.
Pay By Phone
Pay by phone with a credit/debit card or electronic check using our automated service.
Simply call (800) 248-8413; select option 2 for payments.
In-Person
Stop by our headquarters to make a payment:
Our office is located at 3400 South State Road 3, New Castle (behind the Steve Alford Inn)
Pay using cash, check, money order or debit/credit card.
We accept VISA, MasterCard, Discover, and American Express.
Automatic Payment Plan
- This is a service that draws funds from your checking or savings account at the same time each month to pay your monthly electric bill
- The payment is made automatically each month with no extra cost to you! This convenience will save you time, postage, and late fees
- APP is available to all members, except for those enrolled in the Prepaid Electric Service program
Feel free to call (800) 248-8413 or email us with questions
Sign up using our Automatic Payment Plan Enrollment form
Prepaid Electric Service
Make budgeting easier to maintain. The HCREMC PrePaid Electric Service program allows members to pay for electric usage on their schedule, not according to a set due date. Participants essentially prepay for electric use. When a participants credit balance falls below $20, an email notification will alert the member to make a payment. Charges will apply if credit balance drops below $0.
Prepaid Video
Prepay
Advantages:
- No charges for security deposit
- No late fees
- No monthly electric bill
Sign Up for Prepaid
To sign up for PrePaid Electric Service, contact the REMC office at (800) 248-8413.
New HCREMC members can enroll in the PrePaid program by opening an account for $80. This fee includes:
HCREMC membership fee
Activation fee
$30 to apply toward future energy use
Prepaid Terms & Conditions
Energy Assistance funds will be credited to PrePaid billing accounts in the same manner as general postpaid billing accounts.
Members who have been disconnected for non-payment of a postpaid account are eligible to start PrePaid billing. HCREMC will final bill the previous account, and the remaining balance of that account will be placed on a payment arrangement. Please note: No more than $1,000 can go on a payment arrangement when signing up for the prepaid program. See an HCREMC representative for details about payment arrangements and PrePaid payments.
If service is terminated on a PrePaid account, the account will be final billed and any remaining credit will be sent out in form of a check.
If for any reason a payment is not honored by the participants financial institution, the amount of the payment plus a $25 return fee will be charged to the account.
Budget Billing
Manage your monthly spending with Henry County REMC’s budget billing option.
Pay the same amount each month
Must be a current resident who has lived at the property for at least 12 months
Budget billing recalculates once a year
Sign up anytime
Contact the REMC office at (800) 248-8413 for more information or to apply.